PRIVACY POLICY
J&M Mortgage Solution Ltd is an Appointed Representative of PRIMIS Mortgage Network. PRIMIS Mortgage Network is a trading name of First Complete Ltd which is authorised and regulated by the Financial Conduct Authority for mortgage, protection insurance and general insurance products.
Your Privacy
At J&M Mortgage Solutions Ltd, we are committed to maintaining the trust and confidence of our customers, potential customers and visitors to our website.
We do not sell or otherwise distribute the personal data of customers, visitors to our website or our mailing list.
Our policy is both specific and strict. It complies with UK law, including the Data Protection Act 1998. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
This Privacy Notice provides details of when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Collection and Use of Personal Information
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or postal address.
By using our website, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy.
Website
In general, you can browse our website without giving us any personal information. We use Google Analytics to analyse traffic to our website to understand visitors’ needs and to help ensure that the site provides relevant and useful information.
We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address. However, there are additional activities on our site that require you to provide personal information. We collect information about you when you engage us for mortgage and protection services. This information will relate to your personal contact information such email address and phone number.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Links to Other Websites
Our website may contain links to information on other websites that we do not control. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy and Cookies Policy , and if you have questions about how a site uses your information, you will need to check that site’s privacy statement.
Marketing Data
For people who have signed up to receive our emails we collect and store the information provided.
Access to Your Personal Information
You are entitled to access any of the personal information we hold on you. To access, update or remove any of this information, simply email your request to enquiries@jandm-ms.com and we will process this request within one month. Data will be removed in line with the requirements of the GDPR.
How long will we keep your data for?
If we don’t receive any interaction from you in 13 months we will delete your data.
Updates to this notice
We may change this Privacy Notice from time to time, the latest version of the notice will always be published on our website so please check back occasionally.
Cookie Policy
Cookies, Analytics and Traffic Data
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
Cookies are small text files stored on your device. We use cookies to help us provide you with a personalised service and to help make our website and services better for you. We are not able to identify any individual from traffic data or site statistics.
Our cookies may be session cookies (temporary cookies that identify and track users within our website, which are deleted when you close your browser) or persistent cookies (cookies which enable our website, to “remember” who you are and to remember your preferences within our websites, and
which will stay on your computer or device after you close your browser or leave your session in the application or service).
We use the following different types of cookies:
Strictly necessary cookies – These are cookies which are needed for our website to function properly, for example, these cookies allow you to access secure areas of our website i.e. booking a party.
Performance cookies and analytics technologies – These cookies collect information about how visitors and users use our websites, for instance which functionality visitors use most often, and if they get error messages from areas of the websites. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website works.
Functionality cookies – These cookies allow our websites to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Google Analytics – Google Analytics uses cookies, to help the website analyse how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by
Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications or services you consent to the processing of data about you by Google in the manner and for the purposes set out above.
To find out more, see “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/ or any other URL Google may provide from time to time).
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout
Ad Words
We may use AdWords to drive customers to our website. Through this link there is conversion tracking. This provides basic information to us about how effective the ad is and what a user searched for the advert to appear.
Updates to this notice
We may change this Privacy Notice from time to time, the latest version of the notice will always be published on our website so please check back occasionally.